Voice Bots Beating Humans: Fact or Fiction in the World of AI?
Is AI finally better at customer service than humans? With advancements in voice bots, many businesses are turning to AI to improve their customer support. Voice bots never get tired, can handle multiple queries at once, and cost far less than human operators. However, can they truly replace the personal touch of human interaction? While voice bots have come a long way, the answer isn’t simple. Humans excel at empathy and complex problem-solving—two areas where AI still struggles. The key question is, can bots be as safe, reliable, and effective as humans? Let’s find out. What Are AI Voice Bots?…